A Scientometric Analysis of Social Media Use in Local Government Communication

Abstract

This study aims to display the results of scientometric analysis from a database related to the use of social media in local government communication. In line with social media users increasing everywhere, the use of social media in government doesn’t stop at the central government level, but also local governments. This study used 166 documents consisting of journal articles and conference proceedings between 2013-2022. Then the data is processed by Scientometric analysis using the CiteSpace app. Based on the analysis of the Scopus Bibliometric database, it was found that research on related themes shows fluctuations in the number of studies within ten years. The highest number of studies occurred in 2021 (36 documents) and the lowest number of studies occurred in 2013 (8 documents). In addition, it was also produced that the United States (44 documents) became the most contributing country and Nurmandi, A (4 documents) became the author with the most contributions in this research with related themes. Meanwhile, the results of the Scientometric analysis using CiteSpace resulted in 9 clusters including public sector adoption, Facebook content, case study, American local government, local government use, e-government interactivity, enabling smart participation of local governments, American grass root, and multi-level functionality..