A review on multiple perspectives of IT services in Information Systems and Computer Science (A multi-disciplinary overview)

Abstract

Services innovations are intensively associated with ICT innovations and adoption and diffusion of ICT. Recently, various issues and views of services have been addressed through new disciplines of services. This paper attempts to review multiple disciplines of IT services in Information Systems and Computer Science briefly. While in SSME and ITSM, the focus is mostly on planning and management of IT services, in Services Computing discipline and in service oriented domains of services such as SOA and SOI, the emphasis is on service design and operation. As we discussed in this paper, there is a call to conducting research in service-oriented technology and management for the coming decade. Also there is a rich context for researchers on services design, services development, services marketing, services delivery, services management, and services operation from behavioural, economics, technical, and organizational perspectives in computer science, information systems, e-commerce and management disciplines. For achieving any research in this area, quantitative, qualitative and experiment methods, case and field studies, and design science approaches were encouraged to be considered.