Abstract
Healthcare systems throughout the world are under pressure to widen access, improve efficiency and quality of care, and reduce inequity. Achieving these conflicting goals requires innovative approaches, utilizing new technologies, data analytics, and process improvements. The operations management community has taken on this challenge: more than 10% of articles published in Manufacturing & Service Operations Management (M&SOM) in the period from 2009 to 2018 have developed analytical models that aim to inform healthcare operational decisions and improve medical decision making. This article presents a review of the research published in M&SOM on healthcare management since its inception 20 years ago and reflects on opportunities for further research.
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