A Review of Service Innovation Using WASPAS Method

Abstract

Services, particularly in industrialized nations, now account for the majority of employment and economic output, and even manufacturing companies frequently offer a variety of services. However, services are distinct from tangible goods and digital things. Therefore, innovation methods must adapt to and take into consideration the unique qualities of services, including their intangible and extremely perishable nature. Compared to the management of both physical and digital innovative products, new service creation is far less studied, yet the body of knowledge is expanding quickly. With the growth of the service economy, more businesses are turning to service innovation to acquire a competitive edge. However, affecting service innovation Already done on the components Research is scattered, exhaustive and Lack of proper understanding and factors and the relative of each factor A causal link between relevance and failed to install. Hence, service in organizations an overview of ecosystems Using this research service Elaborate on factors influencing innovation Detect and analyze. Performance (a1), Market compliance (a2), Organizational compliance (a3), and Technology and information (a4) were used in this paper as evaluation criteria. The alternative parameters in this case are Industry 1, Industry 2, Industry 3, and Industry 4. (i4). Performance: Possibilities for learning, assessing, and putting into practice.