A review of enterprise content management (ECM): Growth and maturation of ECM from the year 2001 to 2011

Abstract

Managing information and content in organisations can be a challenging task hence the implementation of the Enterprise Content Management (ECM) systems. ECM can be classified as integrated approach to information management. The ECM concept has received much attention from the practitioners and vendors perspective but ECM research is still an emerging field in Information Systems (IS) research. ECM research is approximately more than one decade but it only received little consideration from scholars and a lot of attention from industries. This paper will provide an in-depth review of the ECM literature mainly its implementation and the benefits associated with it. When looking at the four ECM dimensions, research indicates that the majority of the literature focuses on content mainly on the information and system views. However, ECM research still lacks consistency and well accepted definitions as it is a concept that is still evolving. Most of the literature consists of case studies and most frequent contribution in field studies with a promising trend towards contributing theory. This is a comprehensive analysis of the ECM literature across a number of sources and offers an important insight about the directions of the ECM research.