A Review of Effective Communication and Its Impact on Interpersonal Relationships, Conflict Resolution, and Decision-Making

Abstract

The purpose of this research paper is to review of effective communication and its impact on interpersonal relationships, conflict resolution, and decision-making in the workplace. In order to address the research topic, this research has been done by a qualitative method. Qualitative research included 10 semi-structured interviews with an average of 25 to 30 minutes. Participants were selected from diverse groups of people and the average age group was 18-45. The result of this research study included perceptions of effective decision-making, interpersonal relationships, and conflict resolution were linked with the potential application in both the practical and academic fields. In the practical field, the focus was set on making rational decisions, building interpersonal relationships, and resolving conflicts on time. Humans are inherently flawed and biased in information processing. An effective decision mostly depends on the quality of information and decision-making is one of the most important functions performed by a business leader. The higher the amount of accurate and relevant information a person has, the higher the quality of the decision would be.