Abstract
This article reviews the case study research in the operations management field. In this regard, the paper’s key objective is to represent a general framework to design, develop, and conduct case study research for a future operations management research by critically reviewing relevant literature and offering insights into the use of case method in particular settings. To achieve our objective, a systematic literature review (SLR) was considered in one of the best OM journals in 1990–2018. This study represents a general structure to guide, design, and fulfill a case study research with categorized steps necessary for researchers to use in their research.
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