Abstract
Due to the ongoing arrival of individuals, large urban areas are expanding while the daily life within them becomes increasingly demanding. These cities' authorities confronted many challenges in providing necessities for their citizens, such as water and food supply, energy, public transportation, road infrastructure, healthcare services, waste management, recycling, and storage facilities. Cities embrace novel technologies and innovative approaches to cope with these evolving circumstances. Cyber-physical systems, digitization, networking, cloud computing, the Internet of Things, and blockchains are valuable tools that enable the efficient functioning of smart cities. The subject matter of this article is very complex and covers several disciplines, such as management, transport, and information technologies. Few have mastered the necessary knowledge in all these areas. The authors wish that this multi-dimensional presentation of the current situation will be helpful to those who deal with the organization of life in cities, logistics, or the application of information technologies in business organizations, but also ordinary citizens who are not yet familiar with these problems. The article should allow the reader to see the complexity of last-mile delivery and encourage it to use its potential to get involved in solving this problem.
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