Abstract
As large numbers of water and wastewater utility employees retire or leave to seek opportunities elsewhere, utilities are left to fill these positions and ensure that the employees’ knowledge is not lost forever. Journal AWWA Editor Marcia Lacey conducted an e‐mail interview with Teresa M. Boepple‐Swider, Professional Certification Section Chief for the New York State Department of Health, to gain perspective on how today's workforce issues affect plant operators.
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