A reappraisal of the marketing offerings: consumer experience from the perspective of post-structural semiotics

Abstract

ABSTRACT Since the mid-1980s, “experience” has become a central object of reflection for marketing as well as for semiotics, to the extent that meaning is always created during an experience. However, English and French literatures on experiential marketing often approach the concept of experience differently. This article argues that these divergences concern the thematic of the experience (i.e. shopping vs consuming), and that, more essentially, experience should be conceived as the common denominator of all marketing offerings, no matter if it is a product, a service, an event, a place … Using the post-structural semiotic frameworks of the “interactional regimes” theory, the author proposes to consider four fundamental consumer experiences (domination, cooperation, emancipation, and harmonization), each of these related to the logic of a specific type of offering: “goods,” “play,” “work” and “existence.” In considering these four macro-offerings, this paper aims to better grasp the interactional and semiotic stakes of consumer experiences.