A queueing system with linear repeated attempts, bernoulli schedule and feedback

Abstract

We analyse a single-server retrial queueing system with infinite buffer, Poisson arrivals, general distribution of service time and linear retrial policy. If an arriving customer finds the server occupied, he joins with probabilityp a retrial group (called orbit) and with complementary probabilityq a priority queue in order to be served. After the customer is served completely, he will decide either to return to the priority queue for another service with probability ϑ or to leave the system forever with probability\(\bar \theta \)=1−ϑ, where 0≤ϑ<1. We study the ergodicity of the embedded Markov chain, its stationary distribution function and the joint generating function of the number of customers in both groups in the steady-state regime. Moreover, we obtain the generating function of system size distribution, which generalizes the well-knownPollaczek-Khinchin formula. Also we obtain a stochastic decomposition law for our queueing system and as an application we study the asymptotic behaviour under high rate of retrials. The results agree with known special cases. Finally, we give numerical examples to illustrate the effect of the parameters on several performance characteristics.