Abstract
Technology is an increasingly important tool for both the collection of inputs from citizens and the delivery of essential government services. Previous research offers various theories on how e-government practices can synthesize the conceptual design of governmental services. This quantitative analysis study examines the relationship between provision of e-government services using various technologies and the effectiveness of their e-feedback collection method. A survey methodology is deployed to random sample size (N=150) in metropolitan and micro-politan statistical areas within the United Arab Emirates (UAE). A simple percentage method, chi-square test, tables, and weighted average is used for picture analysis of e-government services users. The study does not analyze the effectiveness of technology tolls employed for the services, importance of e-feedback, and verification of actual patronage of e-government services in making policy decisions. However, the descriptive results indicate that e-government services were accessible to only 49.1% of citizens in the test sample with expected expansion of greater than 67%. The study uses multiple linear regression to identify significant predictors of present e-government practices to reveal connections between e-feedback collection methods, e-government practices, and their effectiveness. The results support the conclusion that e-feedback methods provide opportunities to increase citizen influence in shaping government services using e-government approaches. This study contributes to social change by providing a framework that guides the implementation of e-government services to citizens.
Highlights
This study analyzes e-government interactive service delivery through a quantitative assessment of the relationship between e-government services and the effectiveness of their e-feedback collection method
The results indicate that most e-government interactive service providers and users in United Arab Emirates (UAE) had an IT experience of between 7-9 years (34.5%), followed by those with between 10-12 years IT experience (32.2%)
On e-government services based on Essential Documentaries the average e-feedback rating is (Mean=3.12 & SD= 0.941)
Summary
This study analyzes e-government interactive service delivery through a quantitative assessment of the relationship between e-government services and the effectiveness of their e-feedback collection method. Local governments in the UAE increasingly use information communication and technology (ICT) to deliver public services to its citizenry. E-government services provide a digital interaction platform through which the country’s arms of government, government agencies, partners, and citizenry can share information and participate in government policy formation. There are four common categories of digital interactions within the e-government service platforms. There is citizenry to government interaction (C2G), which offers platform for communication between the citizens and public service officers/ government. There is government to business partner digital interaction (G2B). Using these four categories of digital interaction in egovernment, the current literature will review the importance of electronic citizen feedback (e-feedback), as well as effectiveness and actual usage of e-government in policy decision-making [15]
Sign-in/Register to view highlights & summary Sign-in/Register to access full text options 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
