A quality indicator for the evaluation of nursing care: determination of patient satisfaction and related factors at a university hospital in the Mediterranean Region in Turkey

Abstract

AimThe aim of this study was to determine the patient satisfaction levels as a quality indicator for the evaluation of nursing care in a university hospital in the Mediterranean Region in Turkey. MethodsThis study was designed as a descriptive study and was conducted between February 2, 2015 and March 3, 2015. The study sample consisted of 400 patients. For data collection, the study used the Newcastle Satisfaction with Nursing Scale, which included two subscales: the Experience of Nursing Care Scale and Satisfaction with Nursing Care Scale. ResultsThe mean total ‘Satisfaction with Nursing Care Scale’ score was 62.08±20.94, and the mean total ‘Experience of Nursing Care Scale’ was 71.97±11.97. When the items were examined in both subscales, the highest satisfaction items were reported as ‘the skilfulness of nurses’ and ‘the nurses’ respect for the patients’ privacy’. However, the lowest scores were given to ‘the nurses’ efforts to make the patients feel at their home’ and ‘the way the nurse comforted your relatives and friends’. ConclusionsConsidering the study results, patients require more individualised care from nurses regarding education, communication and comfort.