A qualitative study on adoption of biometrics technologies

Abstract

This study examines the adoption of biometrics technology in the Canadian banking industry. By comparing Canadian banks with the financial institutions in other countries in terms of their adoption to biometrics, it explores current status of adoption to biometrics technology by Canadian banks and the potential future consequences as a result of their delayed adoption. Through literature review, this study first provides various aspects of biometrics technologies; technical specifications, performance metrics, types, current applications, and some issues and concerns with this technology. Second, it discusses current and future potential applications of biometrics in the banking industry. Then, the study provides a context with which to analyze the extent of the popularity and practicality of the technology in Canadian banks. Finally, based on qualitative interviews with biometric researchers and professionals in Canada, this study reports the research findings with regards to the following four topics: 1) Integration and accessibility to biometrics, 2) Public opinion and concern, 3) Transition of technologies, and 4) Current accommodations for biometrics, followed by discussion of the contributions of this study.