Abstract

This study presents the findings of audio and visual evaluations of a hospital environment. The research focused on the waiting area of an oncology polyclinic. The study aimed to get subjective responses of the oncology patients via Grounded Theory and create a conceptual framework with the patients' answers. The polyclinic's acoustic and visual environments were identified, and LAeq levels were measured. Grounded Theory revealed patients' perception of the acoustic and visual environments of the polyclinic. Semi-structured interviews were conducted with 20 voluntary patients in three of the polyclinic's most crowded areas (e.g., reception, courtyard, and corridor). The conceptual framework showed that patients were affected by both audio and visual characteristics of the polyclinic. Patients explained the polyclinic with its existing condition and preferred condition. The results revealed that patients want to hear additional relaxing sound sources such as music and nature sound rather than silence or noise, and they want to see natural elements such as water and greenery rather than plain walls.

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