A Proposed of IT Governance Model for Manage Suppliers and Operations Using COBIT 5 Framework

Abstract

Many enterprises that have used information technology as one of the supporting factors in achieving the enterprises business goals, but many do not have a good governance model for alignment between business objectives and IT goals. In the research, two problems need to be appropriately managed by the enterprise. The operational activities and procedures required to provide internally outsourced IT services and relationship with suppliers related to the system used. COBIT 5 is a framework for IT governance. The domain in COBIT 5 that can handle these problems is the Manage Suppliers (APO10) domain that deals with Manage Operations (DSS01) that are related to the organization's operational management. The objectivity of this research is to assess the level of current IT governance capabilities and targets to within reach in the future. The gap results are expected to build upon for making recommendations for improvement, and the proposed IT governance model for the enterprise.