A proposed model of TQM implementation in the Palestinian context

Abstract

This paper is based on an empirical study of TQM implementation in the Palestinian industrial context. The main focus of the study was to identify critical quality factors for effective TQM implementation and to understand how these critical quality factors are deployed and implemented by Palestinian organizations. The paper presents the outcomes from this research in the form of an implementation framework, constructed through the use of practical guidelines, the key steps of which have been validated and supported empirically.