A Proposed Model for User Acceptance of Mobile Security Measures – Business Context

Abstract

Companies demand Mobile Enterprise Applications (MEAs) due to many advantages concerning their employees’ flexibility and productivity. However, adopting MEAs can be risky without applying suitable security measures and policies on mobile devices, namely smartphones and tablets. On the other hand, applying these on mobile devices can restrict their usage. In this paper, we argue that potential restrictions affect the user acceptance of using mobile devices for working purposes. Hence, mobile security measures were researched along with their possible consequences on mobile users. Based on that consequences, a questionnaire was designed and conducted to collect data needed to measure user acceptance. Furthermore, an extension of Technology Acceptance Model (TAM) was proposed taking the “perceived restrictions” as an important construct that affects the user acceptance of applying security measures on their mobile devices. The extended model will help companies by giving an indicator of the user acceptance keeping a balance between security and usability when adopting MEAs.