A Proposed Model for Sustaining Quality Assurance Using TQM Practices in Small and Medium Scale Industries

Abstract

In earlier decades several studies made on Total Quality Management (TQM) practices in small and medium scale enterprises. By compiling the various research works that were carried out during 2010-2015 in the field of Small and Medium-Scale Industries (SMSIs) TQM can be broadly conceptualized in to as flexible and rigid practices. From the limited level of investigations so far made on the various research works it has lead in identifying the different factors that influence TQM practices in SMSIs and its supplementary growth. The purpose of this article is to examine the influence of flexible and rigid TQM practices in SMSIs. It gives a broad overview of how TQM practices are constructed and how it acts on the various quality improvements. This work is expected to widely sensitize the TQM practices in SMSIs and how quality assurance in organizations will have to gain its place in future.