A Proposed Model for Assessing E-Government Adoption Among Civil Servants

Abstract

Governments have adopted e-government worldwide to improve efficiency and effectiveness in their organization. However, the public sector employee's non-adaptive behavior is hampering the digitalization effort. Therefore, this paper aims to present a conceptual model for measuring factors of e-government adoption among government employees and determining the relationship between use and user satisfaction with the job performance of employees. For measuring the adoption of e-government systems, eleven dimensions of this proposed model are identified from the review of the state-of-the-art literature in this field. Eleven dimensions of the proposed model are derived from the Unified Theory of Acceptance and Use of Technology and Delone and Mclean IS Success Model, including system quality, information quality, service quality, performance expectancy, effort expectancy, social influence, facilitating condition, intention to use, use, user satisfaction, and net benefits. The outcome of this paper will provide future opportunities for governmental agencies, private sectors, or other related parties to assist government and employees in improving the e-government system and adoption. Subsequently, enable the public sector to improve the performance and efficiency of service delivery to citizens. In return, this leads to a more sustainable and resilient e-government effort for the future.