Abstract
Mediators, called “night correspondents,” have been hired by some French municipalities to reduce violence in the neighborhoods, using dialogue and daily help (in repairing things in particular). Night correspondents seem to be especially appropriate to reduce incivility, i.e. daily nonrespectful behavior. This essay reports on the results of two surveys conducted in Cergy by MBA students of two seminars at ESSEC business school. Although the recommendation of hiring night correspondents has not been followed yet in Cergy, several decisions have been taken by the social lessors and other public actors in the neighborhoods aimed at reducing violence, through mediation processes.
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