Abstract
This article is dedicated to one of the main business processes–implementation of the postal electronic service. Theoretical point of view is focused on Business Process Management (BPM) describing it as a field in systems engineering that focuses on activity of representing processes of an enterprise, so that the current process may be analyzed or improved. The main aim of the practical point of view was to design a model of postal electronic service implementation. A proposal of model is designed in Business Process Model Notation (BPMN), which is a graphical representation for specifying business processes in a business process model
Highlights
Information and Communications Technology (ICT) has dramatically changed the area of social and business communications
There is no doubt that ICTs has had an enormous impact on postal operators and operations provided by the Post
In the study of Universal Postal Union [UPU] (2012), there are a total of 55 postal electronic services defined
Summary
Information and Communications Technology (ICT) has dramatically changed the area of social and business communications. As a reaction to this situation, the question remains: “should Posts innovate and develop new services using application of e-business?” Nowadays, we can see how the postal operators are diversifying and providing new electronic services to their customers in order to satisfy them. The main aim of the Business Process Management (BPM) is to consider the actual situation in the enterprise as a set of activities, which are coordinated and managed in a determined order and to reach all of the enterprise goals defined at each enterprise strategic level. The Business Process Management requires at least three levels:
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