A process model based on Enterprise Architecture for ICT management

Abstract

The successful application of Information and Communication Technologies (ICT) in an enterprise depends on the implanted processes for managing such technologies. We consider that the use of the Enterprise Architecture (EA) concept for organizing these technologies into a framework would allow us to achieve a better ICT - business alignment. This article presents a process model for the ICT Management that is oriented to medium and small enterprises. The main difference between the proposed model and the others found in domain's literature is that our model places EA concept at the center of the organization of ICT management activities. It provides a better definition, organization and comprehension of the essential business activities. Consequently, our model would facilitate the restructuring of organizational units responsible for the ICT management. The described model is used in several Venezuelan enterprises as a referential framework in order to improve their current ICT management processes. This experience would serve to refine and optimize its application in other Latin-American enterprises.