Abstract
AbstractShort‐run processes pose many challenges to standard statistical process control methodologies. Classical short‐run approaches attempt to standardize the measurements before applying traditional control procedures. A technique is proposed that standardizes the measurements from a customer satisfaction perspective and then uses small sample process capability techniques to provide analytical control mechanisms for a class of short‐run processes. Examples motivated from a print shop are used to illustrate the procedures. Copyright © 2008 John Wiley & Sons, Ltd.
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