Abstract

The human-centered design (HCD) approach places humans at the center of design in order to improve both products and processes, and to give users an effective, efficient and satisfying interactive experience. In industrial design and engineering, HCD is very useful in helping to achieve the novel Industry 5.0 concept, based on improving workers’ wellbeing by providing prosperity beyond jobs and growth, while respecting the production limits of the planet as recently promoted by the European Commission. In this context, the paper proposes an ergonomic assessment method based on the analysis of the workers’ workload to support the design of industrial products and processes. This allows the simultaneous analysis of the physical and cognitive workload of operators while performing their tasks during their shift. The method uses a minimum set of non-invasive wearable devices to monitor human activity and physiological parameters, in addition to questionnaires for subjective self-assessment. The method has been preliminarily tested on a real industrial case in order to demonstrate how it can help companies to support the design of optimized products and processes promoting the workers’ wellbeing.

Highlights

  • The modern industrial scenario is looking for sustainable and resource-efficient flexible production models, based on optimized interactions between people, machines, and products [1]

  • The physiological response to a stimulus does not have a univocal meaning. This result confirms what we found in the literature: the biometric measures reflect different internal states during the execution of a task [54]

  • The proposed model has been validated in a laboratory on an industrial case study by experimental user testing, involving eight users

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Summary

Introduction

The modern industrial scenario is looking for sustainable and resource-efficient flexible production models, based on optimized interactions between people, machines, and products [1]. In this context, the European Commission has recently promoted a complementary new approach, called Industry 5.0, where “the wellbeing of the worker is placed at the centre of the production process and uses new technologies to provide prosperity beyond jobs and growth while respecting the production limits of the planet” [7]. The European Commission has recently promoted a complementary new approach, called Industry 5.0, where “the wellbeing of the worker is placed at the centre of the production process and uses new technologies to provide prosperity beyond jobs and growth while respecting the production limits of the planet” [7] Such an approach focuses on promoting a more sustainable vision in industry to ensure a win-win for both companies and society. Industry 5.0 aims at a more human-centric, resilient and sustainable approach to the design of industrial operations systems, including production, logistics, and maintenance

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