Abstract

The organization of telephone conversation received much scholarly attention since Schegloff’s pioneering work in the 1960s and 1970s. The current study aims to: First, Identify the frequency of occurrences of pragmatic elements used in telephone openings. To achieve this goal, the study hypothesized the following: First, It is expected that the pragmatic elements (pause, overlap, back channel, attributable silence, preference organization and speech acts) with affect the sequence formats of different socio-pragmatic sittings. The study adopts the sequence structure model of “Emanuel Schegloff (telephone openings 1968). The current study finds out the following: The most frequently elements used in the openings section are the disruptive elements "overlap" and "adjacency pairs" (ask - answer) which indicating that these elements have an impact on the lengthy or reduced of the telephone openings sequence.

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