Abstract
The most astute clinicians would have to admit to occasionally being caught unaware by looking without seeing. We are trained to collect and analyze data, but we often make clinical decisions based on past experiences and shared anecdotes from our colleagues, as well as learned scholars and teachers. We also know that to care for a sick patient, we must conduct an observational assessment of what is happening, as well as what is not happening, to that patient. The same applies when attempting to diagnose, treat and heal a “sick” healthcare system. Susan M. Hohenhaus is President, Hohenhaus & Associates, Inc, Wellsboro, Pa. Stephen M. Powell, Healthcare Team Training, LLC, Peachtree City, Ga. Robert N. Haskins, Healthcare Team Training, LLC, Peachtree City, Ga.
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