Abstract
Abstract - Worldwide, the investment in building maintenance is huge as it represents almost 50% of the total turnover of construction activities. Building maintenance is also categorised as the commonest function listed in facilities management activities. This pilot study explores the current practice of building maintenance management in higher education institutions in Malaysia. Information gathered from semi-structured interviews focuses on different areas of building maintenance practices. The main issue is to identify the user-requirements. The areas of study are to cover the objectives of maintenance departments, maintenance reporting processes, maintenance verification processes and other associated tasks. In addition, this study also looks into the contributions of Information Technology (IT) facilities to maintenance practices. Based on the findings, there will be differences in the maintenance practices among the four universities; empirically, of the 57 elements studied only 30% were similar. Some strengths and weaknesses in the maintenance practices were identified and ways in which IT facilities could help to improve the situation. In the future it is envisioned that good building maintenance practices would be the norm in Malaysia to maximise the benefits that users could expect from their buildings and facilities.
Highlights
The European Committee for Standardisation (CEN) - ratified by the British Standard Institution (BSI) building maintenance code of practice - play a major role in facilities management activities as they help organizations to develop agreed services for buildings which support and improve the effectiveness of their primary activities [1]
A study of the maintenance practices in Malaysian higher education institutions found that the maintenance management systems are not Information Technology (IT)-based and mainly carry out corrective and cyclical maintenance work
The main objective of this pilot study is to discover the user-requirements for effective building maintenance practices in Malaysian higher education institutions
Summary
Introduction and background The EuropeanCommittee for Standardisation (CEN) - ratified by the British Standard Institution (BSI) building maintenance code of practice - play a major role in facilities management activities as they help organizations to develop agreed services for buildings which support and improve the effectiveness of their primary activities [1]. There are five main management issues in managing Malaysian government-owned property. A study of the maintenance practices in Malaysian higher education institutions found that the maintenance management systems are not IT-based and mainly carry out corrective and cyclical maintenance work. This study is influenced by the growth of mobile devices in recent years, that has transformed the way in which people and organisations communicate. It has revolutionised the construction industry in the way in which information is exchanged and viewed [5] [6]. The main objective of this pilot study is to discover the user-requirements for effective building maintenance practices in Malaysian higher education institutions. These user-requirements must be clearly identified and will be manipulated to form the main criteria
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