A pilot study of survey on patient satisfaction and its meaning in an Glaucoma outpatient

Abstract

PurposeTo assess the degree of patient satisfaction and its correlation with the subjective satisfactory score of the ophthalmologist. Outcomes: The % of satisfied patients. The correlation between doctor‐patient perception of care. The impact of the interpersonal chemistry and the mood of care provider. MethodsA prospective, blind study. A simple and short questionnaire is given to the patients. Patients were asked to fill in the questionnaire including 4 questions with a 1 (lowest) to 5 (highest satisfaction) scores. The score the “care”? The ophthalmologist? Recommend of the outpatient? Recommend of the specialist? The ophthalmologist gives her subjective score in three fields: The quality of consultation (QoC). The interpersonal “click” with the patient. Her “mood”. The consented patients will be called for more spontaneous explanation. ResultsPatient's score: 98% gave high scores >3.Ophthalmologists score: neg. click with 15%, natural: 48% and good click: 36%, her mood was 33% each in 3 scores (bad, natural and hyper), Her objective QoC was 95% high scores.The click was significantly related with her mood and her mood was significantly related with QoC. The only correlation was between click & the high score on Q3.On telephonic enquete were good outcome of the surgery, optimal care, location and their “like” for the specialist, important.ConclusionsAll patients had a high satisfaction score & not influenced “Mood” or “QoC”. Upon spontaneously explaining of the patients, the most important factors for their satisfaction were; good operation outcome, optimal care, correct diagnosis but the geographical location (nearby, parking space) and their affection for the specialist were also very important reason for their satisfaction.