Abstract
Smart product-service system (PSS) has been becoming a fresh style of PSS to improve the effectiveness and efficiency of firm operations in the age of smartness. Value co-creation is taken as an attractive way to fulfil customer needs, enhance firm core competitiveness, lower environmental impacts and generate positive network externalities of platform business model. Under such circumstances, this article has proposed a value co-creation-oriented framework for smart PSS. Firstly, the structure model for smart PSS, to some extent, can cover three types of PSS. Secondly, the hierarchical value dimensions transcend the scope of traditional PSS. Furthermore, the co-creation opportunities in smart PSS are recognized. Then the value co-creation process including co-exist, co-design, co-implement and co-evaluate is proposed for smart PSS, and an illustrative case of smart fridge-service system (SFSS) is demonstrated. Finally, some limitations and future work are stated.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a callDisclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.
