A Performance Measurement System to Manage CEN Operations, Evolution and Innovation

Abstract

Nowadays, many enterprises collaborate forming a collaborative enterprise network in order to achieve competitive and sustainable advantages. These collaborative enterprise networks are operating many times under a glocal approach, which means that they have less time to react, to properly evolve and more challenges to face, mainly the fact of operate both locally (product design, sales) and globally (manufacturing, distribution). In this context, collaborative enterprise networks need to manage not only their classic operations (costs, quality, response, flexibility, etc) but they also need to integrally incorporate to their management and decision-making systems their collaborative practices regarding evolution and innovation. Then, this work presents an evolved performance measurement system to manage collaborative enterprise networks operations including co-innovation and co-evolution practices. Such a system has got four phases and, through the identification and quantification of relationships among performance elements, it offers a new management approach, which will provide collaborative enterprise network decision-makers with additional and meaningful information.