Abstract
In principle, computerization of engineering materials data should be a means of coping with the rapidly increasing amount of information in this field. In practice, however, there is only little common use of the several existing data banks for materials. It appears that something is missing in the construction and operation of the systems. One reason may be the fact that so far computerization has been dealt with principally by materials scientists and engineers, not involving to a sufficient degree the users, designers and manufacturers of industrial products. In order to proceed successfully one has to examine users' attitudes and problem solving processes, using experts on service management and cognitive and social psychology.
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