Abstract
Employee churn (ECn) is a crucial problem for any organization that adversely affects its overall revenue and brand image. Many machine learning (ML) based systems have been developed to solve the ECn problem. However, they miss out on some essential issues such as employee categorization, category-wise churn prediction, and retention policy for effectively addressing the ECn problem. By considering all these issues, we propose, in this paper, a multi-attribute decision making (MADM) based scheme coupled with ML algorithms. The proposed scheme is referred as employee churn prediction and retention (ECPR). We first design an accomplishment-based employee importance model (AEIM) that utilizes a two-stage MADM approach for grouping the employees in various categories. Preliminarily, we formulate an improved version of the entropy weight method (IEWM) for assigning relative weights to the employee accomplishments. Then, we utilize the technique for order preference by similarity to ideal solution (TOPSIS) for quantifying the importance of the employees to perform their class-based categorization. The CatBoost algorithm is then applied for predicting class-wise employee churn. Finally, we propose a retention policy based on the prediction results and ranking of the features. The proposed ECPR scheme is tested on a benchmark dataset of the human resource information system (HRIS), and the results are compared with other ML algorithms using various performance metrics. We show that the system using the CatBoost algorithm outperforms other ML algorithms.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.