Abstract
As stated by Van Looy et al. (2011) The importance of business process management is pointed out in extensive literature. As its realisation is less straightforward, maturity models have been developed to gradually assess and improve business processes. However, the proliferation of maturity models confuses organisations. They have no overview of existing models and their differences, which makes an informed choice difficult [Van Looy et al., (2011), p.5]. This paper presents a novel framework for assessing process maturity. This framework compares maturity models with the process audit of Michael Hammer. In order to develop the process audit, EFQM and ISO 9004:2009 are suggested; thereafter, criteria are graded by RADAR. Practitioners may benefit from the proposed framework to plan and execute process-based transformations.
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