Abstract
This paper is focused on providing a novel method for measuring the performance of software project managers. It clarifies the fundamental concepts of software project management, knowledge areas, life cycle phases of software project, and performance metrics. It presents some examples of processes and common performance metrics related to knowledge areas of software project management. The researcher extracts an enhanced list of performance metrics using a questionnaire that is passed to 60 experts and specialists in the field of software projects. Their responses are collected and filtered for reaching to effective performance metrics and the importance degree of each one. The researcher adapts Goal Question Metrics method to include an additional step that dedicated to calculate a performance indicator for each knowledge area of software project management. Finally, the new method has been applied on 3 real software projects to measure the performance of their managers. Measuring the performance of software project managers can be helpful in controlling and improving the performance.
Highlights
AND PROBLEM DEFINITIONThe knowledge and skills required for effective project managers in an Information Technology (IT) environment fall into four domains [1]: project management competencies, industry and/or business competencies, IT management practices, and general management competencies
The performance of project managers can be effectively measured for a specific Software Project Management (SPM) knowledge area because each area includes a set of processes and skills related to a specific SPM competency
This paper aimed to measure the performance of Software Project (SP) managers through a novel method that is based on GQM method, an enhanced list of performance metrics for SPM knowledge areas, and a combination of simple mathematical and statistical techniques to calculate performance indicators for SP managers
Summary
The Public Authority for Applied Education and Training (PAAET), College of Basic Education P.O. Abstract—This paper is focused on providing a novel method for measuring the performance of software project managers. It clarifies the fundamental concepts of software project management, knowledge areas, life cycle phases of software project, and performance metrics. The researcher extracts an enhanced list of performance metrics using a questionnaire that is passed to 60 experts and specialists in the field of software projects. Their responses are collected and filtered for reaching to effective performance metrics and the importance degree of each one.
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