A New SWOT Analysis of an E-Government System

Abstract

E-Government is defined as the utilization of the Internet and other technological means to deliver public services to citizens. Following the success of the iGov2010 plan, Singapore has recently launched an e-Government Master Plan 2011-2015 (eGov2015), which opens a new epoch of relationship between government and the public. This chapter aims to (i) discuss the current state of the e-Government system in Singapore, (ii) provide a SWOT (strengths, weaknesses, opportunities and threats) analysis of this e-Government system, and (iii) make policy recommendations on how to address challenges, facing e-Government in order to enhance public trust via the effective and efficient delivery of public services. This chapter is significant as it (i) addresses the issues from a practical perspective and from the view of users, and (ii) provides a better insight for further research in e-Government systems. Finally, neighbouring countries may benefit from the lessons drawn from the Singapore experience in terms of how to achieve a balance between technology adoption, citizen engagement, and delivery of electronic public services.