A new proposal for the integration of key performance indicators to requirements elicitation process originating from organization goals

Abstract

This paper proposes a new approach to integrate Key Performance Indicators (KPIs) in requirements elicitation process that are derived from organization goals. KPIs can then be used to control and reduce user requirements risk that caused by user interests. The proposal utilize goal oriented requirement engineering technique to elicit the requirements from organization. An information system project for a transportation company has been used as a study case to demonstrate this approach. The case study shows that the requirements can be elicited from the organization goals rather than from user requirements. KPIs have been able to control the emergence of user requirements that were caused by user's interests.