A new decision method for service supplier selection based on Choquet integral and generalized evidence theory

Abstract

Service supplier selection is the most important problem in the process of service outsourcing. Aiming at the fuzziness of supplier evaluation index and subjectivity of decision-making process, a decision method for service supplier selection based on Choquet integral and generalized evidence theory is proposed. First, the fuzziness and uncertainty of information in decision-making process are solved by using interval rough number. The importance degree acquisition method of attribute index is corrected, and the relative weight and absolute weight of attribute index are obtained. Second, considering the interaction between attribute indexes, n-additive Choquet integral model is used to evaluate the service suppliers. According to the characteristics of service suppliers, the decision index system is proposed that is made up of different target variables, and the selection evaluation model of service supplier is established. Then, in order to eliminate the differences and conflicts of the expert evaluation opinions, the generalized evidence theory group decision-making method is introduced, and the expert evaluation opinions are fused so as to obtain the final result. Finally, a case study is provided to verify the validity and feasibility of the proposed method.