A New Daily Round and Its Impact on Patient Satisfaction despite the Shortage of Medical Staff during the COVID-19 Pandemic

Abstract

Introduction: Every patient has the right to feel satisfaction with the sevice provided by the hospital. That is why patient satisfaction is considered as one of the important indicators of heathcare quality. Seven months after pandemic we found increased of incident report by staff about patient behaviors and decrease in patient satisfaction survey. Method: We develop check list including the areas would affect patient journey and support his stay which include questions about the condition of care, ability to have good sleep, the controlling pain and team response to assistance. Also they listen to nurse’s staff that is in severe shortage. On daily basis, we consider the patient and nurses needs and comments and solve it in regular basis. Result: We collect 231 patients in which 78% are female. All our parameters are improved during the 2nd and 3rd quarter of 2021. For The possibility to sleep well at night was 26.6% in the 4th quarter of 2020 and become 60% in the 3rd quarter 2021. Concerning the pain controlling, it increase from 55% in the 4th quarter 2020 to 78% in the 3rd quarter 2021. We start in the fourth quarter of 2020 with 60% of nurses respond late and reach to 30% only by the third quarter of 2021. Our Data show improvement from involving patient and his care graver from 25% in the fourth quarter 2020 till reach 40% for the third quarter 2021. Conclusion: The new daily round is a simple tool shown to identify daily complain of patients and improve the communication between patients and nurses and this lead to increase the hospital performance and hopefully be a facet contributing to enhanced patient experience and outcomes.