A near real-time information management strategy

Abstract

Near real-time information management processes and enabling technologies can be applied to a variety of utility organization functions ranging from customer service to operations and maintenance. A near real-time information management strategy must be assembled as an integrated whole to build a cost and benefit-justifiable business case. The strategy typically incorporates several new and adjusted business processes along with enabling technology infrastructures. A key to successful development of a near realtime information management strategy is viewing end-to-end components, such as near real-time information acquisition, delivery, aggregation, analysis and integration as a single enabling platform for many key utility business processes. As in justifying financial investments for geospatial information systems and enterprise integration systems, near real-time information management will be ultimately justified through the required applications-enabling infrastructure. This presentation highlights processes that can be enhanced via near real-time information integration, along with the enabling technology infrastructures, as examples of components required for development of a near real-time information management strategy.