Abstract
In this study, in order to examine antecedents and consequences of group task satisfaction, We collected 204 questionnaires with 35 hotel groups from 4 hotels located in Guangzhou and Shenzhen and used HLM to test the relationship between group task satisfaction and other variables in group level and individual level. The research findings show that employee individual job satisfaction mediates the effect of group task satisfaction on employee turnover intention and job performance; group task satisfaction mediates the positive effect of group cohesion and group job characteristics on individual job performance; group cohesion moderates the effect of individual job satisfaction on turnover intention and job performance.
Highlights
In recent years, due to low switching cost and low salary of hotel employees, hotel employee turnover rate is high
The present study mainly explores the influence of two group-level variables on group task satisfaction
The results showed that employee job satisfaction and turnover intention had a stronger negative correlation relationship in stronger cohesion group (SS = 0.806, T(32) = 9.314, p < 0.01) than in weaker cohesion group (SS = 0.513, T(32) = 4.476, p < 0.01), H6a is supported
Summary
Due to low switching cost and low salary of hotel employees, hotel employee turnover rate is high. The high employee turnover rate will cause certain pressure toward the human resources department, training department, finance department and management of hotels. Many hotel managers spent a lot of human, financial and material resources in seeking the reasons for high employee turnover rate and the corresponding solutions. Many scholars explored the reasons from job satisfaction in individual level [4]-[7], but in our depth interview, a number of staff responded that no sense of belonging in the work and intriguing against each other among col-. (2015) A Multi-Level Research on the Antecedents and Consequences of Group Task Satisfaction. Based on what mentioned above, this article mainly discusses how to improve the hotel employee job satisfaction in the group level in order to improve the employee job performance and reduce employee turnover rate
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