A multi-user perspective for personalized email communities

Abstract

Email classification and prioritization expert systems have the potential to automatically group emails and users as communities based on their communication patterns, which is one of the most tedious tasks. The exchange of emails among users along with the time and content information determine the pattern of communication. The intelligent systems extract these patterns from an email corpus of single or all users and are limited to statistical analysis. However, the email information revealed in those methods is either constricted or widespread, i.e. single or all users respectively, which limits the usability of the resultant communities. In contrast to extreme views of the email information, we relax the aforementioned restrictions by considering a subset of all users as multi-user information in an incremental way to extend the personalization concept. Accordingly, we propose a multi-user personalized email community detection method to discover the groupings of email users based on their structural and semantic intimacy. We construct a social graph using multi-user personalized emails. Subsequently, the social graph is uniquely leveraged with expedient attributes, such as semantics, to identify user communities through collaborative similarity measure. The multi-user personalized communities, which are evaluated through different quality measures, enable the email systems to filter spam or malicious emails and suggest contacts while composing emails. The experimental results over two randomly selected users from email network, as constrained information, unveil partial interaction among 80% email users with 14% search space reduction where we notice 25% improvement in the clustering coefficient.