A Multi-Criteria Decision-Making Model for Selecting a Maturity Model

Abstract

This paper proposes a decision model for a maturity model choice problem via the multiple-criteria decision analysis method. The authors implemented the model in FITradeoff decision support system to select a project management maturity model for a Brazilian industry operating in the sector of distributing natural gas. FITradeoff is a flexible and interactive procedure of elicitation for multi-criteria additive models that requires only partial information from the decision maker (i.e., there is no need to elicit very detailed information from the decision maker, an approach that the decision maker can find laborious and tiring). The authors observed that the use of a multi-criteria approach imposes certain rigor and pattern on the decision process to select a maturity model in project management. Applying the model enabled comparison of information from the four maturity models and therefore selecting a project management maturity model based on the decision-maker preferences.