A model of student involvement in the quality assurance system at institutional level

Abstract

PurposeThis paper aims to create a theoretical model of student involvement in the institutional quality assurance process at their universities.Design/methodology/approachThe model suggested in this paper was created and developed from a critical examination of relevant literature on stakeholder involvement in decision making and quality assurance processes, regarding different disciplines.FindingsThis paper presents a theoretical model of student involvement in the institutional quality assurance with its diminutions, categories and 20 rungs of student activities. It suggests a definition of student involvement term, regarding participating in the quality assurance process at higher education institutions. The importance of involving students in quality assurance procedures has been discussed. The paper provides some international experiences about student involvement in institutional QAP depending on the categories of student involvement activities that were suggested in the theoretical model.Originality/valueThe paper reveals a comprehensive model of student involvement that allows a full understanding of the extent and nature of the activities which higher education students undertake when they involve themselves in the quality assurance process at their institution.