Abstract
This article presents a model of dynamic management of the check-in desk system at an airport. The elaborated model enables the obtainment of time limits ensuring a uniformly distributed stream of passengers reporting to the security checkpoint on the basis of a schedule of check-in desk operations. The model also allows for the creation of a check-in desk operation schedule for an assumption of the longest acceptable time in queue and the maximum acceptable length of a queue. The model of dynamic management of the check-in desk system at an airport was implemented in Flexsim software. A significant advantage of the developed algorithms is that they consider the stream of passengers report for security control, which is generated by the check-in operating system. The developed model was verified and implemented for management of the check-in system at the Wrocław Airport. For input data obtained in the course of research conducted in 2014 (characteristics of the system and the stream of passengers reports - flight schedule), system efficiency measures were determined: the average queuing time for the check-in, number of work-hours of check-in operators and characteristics of the number of passengers reports for the security control. The developed model can be used in existing check-in systems, and it can also be used to evaluate the operation of a system being designed.
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