Abstract
A model of the mental activities of en route controllers in air traffic control (ATC) is outlined. As an example of the psychological research rendering the basis for this model, the methods and results of an experiment with experienced controllers is sketched which is concerned with conflict detection in ATC. Further, a procedure for conflict resolution is described, supplementing the general model. This procedure is designed to be transformed into a computer based assisting system in ATC. Problems and functions of operator models in the development of new technologies in air traffic management are discussed.
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