A Model for Assessing Learning Management System Success in Higher Education in Sub‐Saharan Countries

Abstract

AbstractIn recent years, there has been an increasing adoption of various Learning Management Systems (LMS) in higher education in Sub‐Saharan countries. Despite the perceived benefits of these systems to leverage challenges facing education sector in the region, studies show that the majority of them tend to fail; partially or totally. This paper presents a model for evaluating LMS deployed in Higher Education Institutions in Sub‐Saharan countries through adopting and extending the updated DeLone and McLean information system success model. The proposed model and the instrument have been validated through a survey of 200 students enrolled in various courses offered via Moodle LMS at University of Dar es Salaam, Tanzania. The findings of this study will help those who are involved in the implementation of LMS in higher education in Sub‐Saharan countries to evaluate their existing systems and/or to prepare corrective measures and strategies to avoid future LMS failures.