Abstract
As the diversity and number of potential users of interactive computer systems increases, there is a greater awareness that the design of the user-machine interface is crucial for their efficiency and acceptability. Systems designers often talk of the fundamental dilemma in dialogue design being the conflict between making an interface easy to use for novices and quick and sophisticated for expert users. This so-called "trade-off" has become so well established that one could be forgiven for believing that the form of dialogue either suits novices or expert users, but cannot cater for both.
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