Abstract
The consumerization of information technology (IT) has created a growing population of mobile knowledge workers that requires organizations to implement appropriate strategies of mobile knowledge management to support their business-related activities. This research presents and investigates an analytical model of mobile knowledge management by capturing the mutual effects of a central knowledge base and individual mobile devices for a mobile platform. We investigate the best technology level of the mobile platform for both the homogeneous and heterogeneous settings and explore how they change with several critical factors including the central knowledge base, environmental mobility and knowledge volatility. Our model-based framework and analytical results provide valuable insights for practitioners to effectively design mobile platforms and manage mobile knowledge assets.
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