Abstract
BackgroundIdentifying the needs of disadvantaged populations is essential to addressing those needs. Investigations of healthcare access in rural sub-Saharan Africa rely on in-person interviews and SMS, which have distinct limitations. ObjectivesTo use interactive-voice-response (IVR) technology to survey healthcare utilization patterns in rural Ghana. MethodsThis project used IVR to survey healthcare behavior by mobile phone users in rural Ghana. Automated voice messages offered an 18-question survey in 5 local languages. ResultsOut of >64,000 placed calls, 8,601 proceeded to the survey. Survey completion rate was 1.3%, for 827 full respondents, at a total cost of 5 USD for each full survey response. ConclusionsIVR has limitations, but the ability to engage rural populations with low time and resource investment is valuable.
Sign-in/Register to access full text options 
Free) 
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Schedule a call
